Your DNA Matters Testing Business Policies and Procedures

1. Mileage Policy

• Standard Mileage Rate: A mileage fee of $0.45 per mile will be charged for travel beyond a 45-mile radius from the main office or service provider’s location.
• Extended Travel: For distances exceeding 65 miles, additional travel time may be billed at an hourly rate of $50.00 per hour.
• Calculation: Mileage is calculated from 30215 starting point to the appointment location and back to 30215 starting point.
• Waivers: Mileage fees may be waived for bulk testing contracts or under special agreements.

2. Same Day Appointment Fees

• Urgency Fee: A same-day appointment can be arranged for an additional fee of $50.00, subject to availability.
• Booking Window: Same-day appointments must be booked at least 4 hours in advance. Requests made after 2:00 PM may incur an extra fee.
• Availability: Same-day appointments are not guaranteed and are based on the availability of staff and resources.
• Payment: The urgency fee must be paid in full at the time of booking.

3. Additional Parties

• Base Fee Coverage: The base testing fee includes up to two parties (e.g., one alleged father and one child).
• Additional Party Fee: For each additional party (e.g., another child, mother, etc.), an extra fee of $100.00 will be applied.
• Group Discounts: Discounts may be available for testing more than three additional parties. Contact our office for a customized quote.
• Documentation: All parties must provide valid identification and consent forms before testing.

4. Refund Policy

• Refund Eligibility: Refunds are available if a cancellation request is received at least 48 hours before the scheduled appointment.
• Processing Time: Approved refunds will be processed within 10 business days from the date of the request.
• Non-Refundable Fees: Same-day appointment fees, mileage fees, and any lab processing fees are non-refundable.
• Partial Refunds: If testing has commenced but not completed, a partial refund may be issued, excluding costs for services already rendered.

5. Cancellation Policy

• Standard Cancellation: Cancellations must be made at least 48 hours before the scheduled appointment to avoid any penalties.
• Late Cancellations: Cancellations made within 24-48 hours of the appointment will incur a cancellation fee of $50.00.
• No-Show Policy: Failure to appear for an appointment without prior cancellation will result in the full charge of the service fee, and NO refunds will be issued.
• Rescheduling: Appointments can be rescheduled once without penalty if notice is given at least 24 hours in advance.

These policies and procedures are designed to ensure that all DNA testing services are conducted efficiently and fairly. For any questions or special requests, please contact our office directly.